Questions and answers

Yes. WAlenz uses Meta's WhatsApp Business Platform (Cloud API), the way WhatsApp wants businesses to send at scale. Unofficial tools that copy WhatsApp Web get numbers banned; WAlenz never works that way. Your number's quality still depends on how customers react, so send only to people who agreed to hear from you.

Yes, any number you own that can receive an SMS or call. You connect it with your Facebook login in a few minutes. A number in the WhatsApp Business app can stay in the app too: WAlenz copies your phone contacts and up to 6 months of chats, and messages show in both.

Meta charges your own WhatsApp Business account for template messages (marketing, utility and authentication), at Meta's rates, with your card in Meta's Business Manager. Replies within 24 hours of a customer's message are free. Your WAlenz plan is separate and covers the software.

WhatsApp only lets businesses start a conversation (or write after 24 hours of silence) with a template Meta approved. WAlenz has a template builder with a live preview. Meta usually reviews a template within minutes, and sometimes takes up to a day.

Yes. Upload an Excel or CSV list with a column for each value (amount, due date, order number) and map the columns to the template, or send them through the API. Contacts keep their own details; the values stay with that campaign.

Yes. WhatsApp requires that people agreed to hear from you. WAlenz records how each contact agreed, skips people who didn't for marketing campaigns, and stops messaging anyone who replies STOP (in English, Sinhala or Tamil).

By card through PayHere, once or automatically every month or year, or by bank transfer: send the receipt from your billing page and we start your plan within a working day. Invoices are emailed and can be downloaded any time.

Upgrade any time and pay only the difference for the time left. Moving to a smaller plan happens when what you paid for runs out. You can stop automatic payments whenever you like.

Each plan includes a number of messages per billing period: every month on monthly billing, or once for the whole year on yearly billing. Every message WAlenz sends counts, including campaigns, replies, automatic replies, workflows, reminders and API sends. Messages your customers send you don't count.

The people you add to your workspace, with the access their role allows. To help with a problem, a member of the WAlenz support team can view your workspace as its owner sees it, for up to an hour at a time; each visit is logged with its reason, and they can't change passwords, sign-in methods, API keys, payments or ownership. WhatsApp tokens, API keys and secrets are stored encrypted.

Yes. Export all of your workspace’s data (contacts, messages, campaigns, deals, appointments and templates) as one ZIP file whenever you like. The owner can also delete the workspace and its data from its settings; see data deletion.