Who we are
SOFTLENZ (“we”, “us”) runs WAlenz, a service that helps businesses send and receive WhatsApp messages through Meta’s WhatsApp Business Platform. You can reach us by email at softlenztech@gmail.com or through our contact form.
Two kinds of personal data
- Data about our customers: the businesses that use WAlenz and the people on their teams. We decide how this data is used.
- Data our customers put into WAlenz: their own contacts and the messages they exchange with them. We handle this only on our customer’s behalf, to provide the service, and following their instructions. Each business is responsible for having its contacts’ permission to message them.
What we collect
- Account details: name, email address, password (stored only as a secure hash), two-factor and passkey settings, workspace name and team role.
- WhatsApp connection: the IDs of your WhatsApp Business Account and phone numbers, your business’s display name, the quality rating and limits Meta reports, and the access token Meta issues when you connect (stored encrypted).
- Contacts and messages: the phone numbers, names, email addresses, tags and custom fields you add; consent and unsubscribe records; the content of messages, photos, videos and documents exchanged through WhatsApp, with their delivery status; and notes your team writes.
- Billing: your plan, payments and invoices. Card payments are handled by PayHere; we never receive or store card numbers.
- Contact form: the name, email address, phone number, business name and message you send us.
- Technical data: IP addresses, browser and device details, and a log of sign-ins and important account actions, used for security and to prevent abuse.
We use cookies only to keep you signed in and to protect forms against misuse. We don’t use advertising or tracking cookies.
How we use it
- To provide WAlenz: sending and receiving WhatsApp messages, running campaigns and automatic replies, and showing conversations and reports.
- To keep accounts and the service secure, and to prevent spam and abuse.
- To bill for plans and keep financial records.
- To answer questions and send service emails, such as security alerts, invitations and receipts.
- To meet legal obligations.
We don’t sell personal data, and we never use our customers’ contacts for our own marketing.
Who we share it with
- Meta (WhatsApp): messages, phone numbers and templates pass through Meta’s WhatsApp Business Platform so they can be delivered. Meta handles this data under its own terms and privacy policy.
- PayHere, to process payments.
- Service providers that host and run WAlenz for us, such as hosting and email delivery companies, under obligations to keep the data confidential and secure.
- Authorities, when the law requires it.
Some of these providers, including Meta, may process data outside Sri Lanka.
How long we keep it
- Account, contact and message data: for as long as the workspace exists, or until you delete it.
- Contact import files: 30 days. Contact exports and full workspace exports: 7 days.
- When a workspace is deleted, we delete its data within 30 days, except records the law requires us to keep, such as invoices.
How we protect it
Data travels over encrypted connections, WhatsApp access tokens are encrypted at rest, two-factor authentication is available to every user and required for our staff, and only the people who need it have access to customer data.
To help with a problem, a member of our support team can view a workspace as its owner sees it. That access lasts an hour at most, is recorded with the reason for it, and can’t be used to change passwords, sign-in methods, API keys, payments or the workspace’s ownership.
Your rights
You can ask us for a copy of your personal data, ask us to correct or delete it, or object to how we use it. Contact us by email at softlenztech@gmail.com or through our contact form. If a business sent you messages through WAlenz, you can reply STOP to stop its marketing messages, and ask that business, or us, to delete your data. See how to delete your data.
Children
WAlenz is a service for businesses and isn’t meant for children.
Changes
If we change this policy, we’ll update the date at the top of this page, and tell our customers by email before important changes take effect.