1. The agreement
These terms are an agreement between SOFTLENZ (“we”, “us”) and the business that creates a WAlenz account (“you”). By creating an account or using WAlenz, you accept them on behalf of your business. Our privacy policy explains how we handle personal data.
2. The service
WAlenz lets you connect your WhatsApp Business numbers and send and receive messages through Meta’s WhatsApp Business Platform: campaigns, a shared inbox, automatic replies, templates and contact management. Features available to you depend on your plan.
3. Accounts
- You must give accurate information and keep your sign-in details safe. Turning on two-factor authentication is strongly recommended.
- You’re responsible for everything done in your workspace, including by people you invite.
- Tell us straight away if you think someone has accessed your account without permission.
4. Using WhatsApp responsibly
You agree to:
- Follow Meta’s WhatsApp Business Terms, WhatsApp Business Messaging Policy and WhatsApp Commerce Policy, as well as the laws that apply to you, including on privacy and marketing.
- Only message people who have agreed to receive messages from your business on WhatsApp, and stop when they ask you to.
- Not send spam, misleading or illegal content, or content that harasses or harms others.
- Not upload contact lists you bought or collected without permission.
Meta can restrict or disable a WhatsApp number or account that breaks its policies. We may also pause sending or suspend a workspace that breaks these terms or puts the service or other customers at risk.
5. Meta’s role and fees
WhatsApp is provided by Meta, not by us. Meta charges for certain messages and bills those fees to your WhatsApp Business Account directly; they aren’t part of your WAlenz plan. Meta decides which templates are approved, your number’s quality rating and messaging limits, and may change its products, policies or prices at any time. We can’t be responsible for decisions Meta makes or for WhatsApp being unavailable.
6. Plans and payments
- Plans are charged in Sri Lankan rupees, monthly or yearly, in advance. Each plan has limits, such as team members and the number of messages in each billing period (a month on monthly billing, a year on yearly billing).
- Plans renew automatically unless you turn renewal off before the renewal date.
- If a payment fails or a plan ends, sending is paused after a short grace period. Your data stays available, so you can renew and carry on.
- Payments aren’t refundable, except where the law requires it or we agree otherwise in writing.
- We’ll give you at least 30 days’ notice by email before changing the price of your plan.
7. Free trial
New workspaces start with a free trial with limited usage. At the end of the trial, choose a plan to keep sending.
8. Your data
You own the data you put into WAlenz. You allow us to store and process it only to provide the service to you. You can export all of your workspace’s data at any time, and the workspace owner can delete the workspace and its data from its settings, or ask us to; see data deletion. Deleting a workspace can’t be undone.
9. Availability
We work hard to keep WAlenz running and your data safe, but we can’t promise the service will always be available or free of errors. We may need short maintenance breaks, which we try to schedule at quiet times.
10. Ending the agreement
You can stop using WAlenz and delete your workspace at any time. We may end or suspend your access if you break these terms, with notice where reasonable.
11. Liability
To the extent the law allows, WAlenz is provided “as is”, and we aren’t liable for indirect losses such as lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.
12. Changes to these terms
We may update these terms. For important changes, we’ll email account owners at least 14 days before they take effect. If you keep using WAlenz after that, the new terms apply.
13. Law
These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.
14. Contact
Questions about these terms? Contact us by email at softlenztech@gmail.com or through our contact form.